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Every hearing aid comes with a 45 day trial, starting on the delivery date, plus three free remote adjustment sessions. Before a return is finalized, we ask that you wear your devices for at least 20 days and let us make at least one adjustment. We waive both conditions for a defective device, a physician's instruction to discontinue use, or an order that arrived wrong.
No returns or refunds are available after 45 days, except where state law provides a longer period.
All products other than hearing aids are final sale and cannot be returned unless the item arrived defective, damaged, or was shipped incorrectly. If you have questions about size or compatibility, contact us at support@clubhearing.com before ordering and we will help you choose the right item.
Please do not send anything back until your return is approved. Contact us at support@clubhearing.com or (847) 485-5871. Once approved, we will email you a prepaid return label with the correct return address. Packages sent without an approved label will not be accepted, and returns should never be sent to the manufacturer.
Returned hearing aids are refunded less a $50 programming fee, which covers the custom programming done to your hearing test. Original shipping charges are not refundable, and the cost of the return label is also deducted from your refund. Where state law limits or prohibits these deductions, we follow state law. Approved refunds are processed within 2 business days of receiving your return and credited to your original payment method.
For full details, including state specific return rights, see our Refund Policy and Shipping Policy.