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Hearing aids may be returned within 45 days of purchase. If more than 45 days have passed since your purchase, we are unable to offer a refund or exchange.
To be eligible for a return, your hearing aid must:
All other products, including hearing aid domes, wax filters, and consumable hearing aid supplies and accessories, are not eligible for return or refund. This applies unless the item was shipped incorrectly, arrived damaged, or is defective.
Please make sure you are ordering the correct size and type before placing your order. If you have questions about product compatibility, contact us at audiology@clubhearing.com before ordering and our team will help you select the right item.
All returns must be authorized by Club Hearing before you ship anything back to us. Please do not send your purchase directly to the manufacturer, and do not ship a return without first receiving authorization.
Returns sent to us without a Return Authorization will not be accepted.
To begin a return, contact audiology@clubhearing.com. Once your return is authorized, we will provide a prepaid return shipping label for you to use.
Once your authorized return is received and inspected, we will email you to confirm we've received the item and let you know whether your refund has been approved or rejected.
If approved, your refund will be processed promptly and credited to your original method of payment. Shipping fees are non refundable and will not be included in any refund issued.
In some situations, only a partial refund may be granted, including when a returned item shows signs of use or damage, or is not returned in its original condition.
If you have not received your refund yet:
If you've done all of this and still have not received your refund, contact us at audiology@clubhearing.com.
Only regularly priced items are eligible for refunds. Sale items are not eligible for refund unless required by applicable law.
We only replace items that are defective or damaged. To request an exchange, contact audiology@clubhearing.com to receive return authorization and further instructions.
Shipping charges are calculated and displayed at checkout.
Carrier calculated shipping rates are available throughout the United States.
Delivery delays may occasionally occur due to circumstances beyond our control.
Shipping is available to all regions of Canada, Germany, India, and Mexico. A flat shipping rate of $40 USD per order applies.
Delivery delays may occasionally occur due to customs processing, carrier delays, or other unforeseen circumstances.
The Returns & Refund Policy above applies only to orders shipped within the United States.
For international orders, returns are accepted only if the item received is incorrect, damaged during transit, or defective upon arrival. Returns for any other reason, including ordering the incorrect product, size, or model, are not accepted.
If you believe you've received an incorrect or defective item, contact audiology@clubhearing.com as soon as possible so we can assist you.